Business Coaching

All Customers Are Not Created Equal

All customers are not created equal. And while it’s likely that 80 percent of your profits come from 20 percent of your customers, you should segment your customer list even further to create and market specific programs appropriately to each group depending on their needs and buying habits.

• May 4, 2017 |
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Retention Made Easy

The key to building great relationships and retaining customers is incredibly simple: Over-the-top customer service! In order for your customers to love you, you have to love them first. If your customers are not the most important part of your business, you’re missing the only opportunity you really have to explode your business and boost […]

• April 27, 2017 |
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A ‘Stick Like Glue” Moment! Fill Your Bucket

Think of your company as a giant bucket of water. The water in your bucket represents your customers – the lifeblood of your business. Every drop of water that leaks out of your bucket is a lost customer and lost sales, including all future revenue. Ouch! If your company is like a leaky bucket – and every […]

• April 13, 2017 |
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Dependable or Memorable? Choose Memorable!

If your business is dependable and does everything you’re supposed to, you’ll likely survive. But if you choose to memorable you’ll create raving fans have a steady stream of referred customers.

• March 16, 2017 |
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Productivity Tip: Don’t Be the Bottleneck

Trust your frontline staff to do what’s necessary to serve and please your customers without needing you to approve their every decision.

• March 9, 2017 |
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Resist the Boredom!

You may know in your head several reasons why you think your business should be the obvious choice amongst all of your competitors. But nothing is obvious to the uninformed. So until ‘mind reading’ is perfected, you must aggressively market yourself, giving your prospects a clear and compelling reason why your business is the one they want to do business with. People buy when they’re ready to buy […]

• December 29, 2016 |
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Decide to Delegate or Stay Small Forever

One of the most important decisions an entrepreneur needs to make to get to six figures and then to move on and create a multiple-six-figure business is to release and let go. This article could make an amazing difference in your business with just three words – “delegate or die!” This mindset challenge is one […]

• December 22, 2016 |
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Avoid Shiny Object Syndrome

Avoid SOS – ‘Shiny-object Syndrome.’ SOS is the idea or ideas that constantly distract you from what you really should be working on in your business. Don’t get so caught up in the hunt, the chase, and the launch of something new that you overlook what is most important and perhaps right in front of you!

• November 3, 2016 |
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Don’t Let Bad Apples Spoil the Bunch!

Don’t let occasional ‘bad apples’ (negative people) waste your precious time, cause you to second-guess yourself, or drain your energy and profits. If there’s a lesson to be learned, learn it and quickly move on, focusing on the positive clients and relationships in your life.

• September 15, 2016 |
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A “Stick Like Glue” Moment! Be Accessible

Another way to develop and build stronger customer relationships is also one of the foundations of great service: Be accessible to your customers. Really serve them. It’s why you’re in business and the only way to grow and be profitable. Whatever you do to create happy customers pays off! What can you do? Return calls, answer […]

• June 30, 2016 |
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