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Business Growth

These are posts about business growth.

Marketing Tips to Make Your Small Business Stand Out: Use Your Current Customer Base

You can get your current customers to help you out with marketing your business. This part of your small business marketing strategy can entail talking with current customers about their experiences with you and what they like about your products or services. You can ask them to go online to leave reviews and comments on […]


Are Your Social Media Efforts Failing?

Even though social media continues to evolve and grow, there are still many small business owners who have yet to get on board. While they may think social media is just a passing fad, their customers do not. In fact, the majority of consumers (50.7% to be exact) say they use social media to communicate […]


Customer Retention versus Acquisition: 6 Key Points to Remember

It’s far easier, and much more cost-effective, to keep the customers you have rather than trying to attract new ones. It’s also much more profitable. Use these six key points when you feel the need to acquire new customers: It’s easier and more cost-effective to plug the holes in your system than it is to constantly look for new customers. […]


Proper Timing

The best time to ask your up-sell / cross-sell question is AFTER the customer has committed to the initial purchase, but just before they pay for their purchase. Once they commit they’re instantly in a purchase mindset. But after they pay for their purchase, they have mentally closed the transaction.


All Customers Are Not Created Equal

All customers are not created equal. And while it’s likely that 80 percent of your profits come from 20 percent of your customers, you should segment your customer list even further to create and market specific programs appropriately to each group depending on their needs and buying habits.


Understanding Customer Loyalty Programs

Think about yourself as a customer. Do you collect airline miles? Do you get bonus points for refunds by using one credit card instead of another? What about store programs? Do you have a bonus card for a particular grocery store or pharmacy? I know some people who carry more of those store key-chain cards […]


A ‘Stick Like Glue” Moment! Fill Your Bucket

Think of your company as a giant bucket of water. The water in your bucket represents your customers – the lifeblood of your business. Every drop of water that leaks out of your bucket is a lost customer and lost sales, including all future revenue. Ouch! If your company is like a leaky bucket – and every […]


Cracking the Code: Five Traits Common to High-Achieving Entrepreneurs

1. They’re impatient and want their Dream Business now, not later. 2. They care much less about ego than they do results. 3. They are more comfortable with risk and fast decisions. 4. They understand the value of investing in themselves. 5. They’ve decided that nothing or nobody will stop them.


Profit Boosting Tips: Money & Success

Don’t be emotional about money – it’s just a tool that can help you build your Dream Business. Get crystal clear on your ‘needs’ and then be willing to ‘invest’ in your future to reach your goals faster. The hard truth is if you’re not 100% committed to your goal, and willing to put skin […]


Three Reasons Social Media Can Work for You!

Social media has been around for several years in various forms, but in many ways it’s just getting started! There are endless opportunities to use it to help your business grow and prosper. So if you’re sitting on the fence and wondering whether this is something you want to try in your business, I suggest […]