Your Ultimate Marketing Resource in the Greater Arizona Area!

You can get your current customers to help you out with marketing your business. This part of your small business marketing strategy can entail talking with current customers about their experiences with you and what they like about your products or services. You can ask them to go online to leave reviews and comments on […]

It’s far easier, and much more cost-effective, to keep the customers you have rather than trying to attract new ones. It’s also much more profitable. Use these six key points when you feel the need to acquire new customers: It’s easier and more cost-effective to plug the holes in your system than it is to constantly look for new customers. […]

05/18

Proper Timing

Site Administrator

The best time to ask your up-sell / cross-sell question is AFTER the customer has committed to the initial purchase, but just before they pay for their purchase. Once they commit they’re instantly in a purchase mindset. But after they pay for their purchase, they have mentally closed the transaction.

When you create your customer referral program, keep in mind that you’ve got to make it worth your customer’s time to participate. Unfortunately, many entrepreneurs are too cheap when it comes to their referral programs. Let me be clear, offering your customers a 10 percent discount on a future purchase is about as exciting as […]

04/27

Retention Made Easy

Site Administrator

The key to building great relationships and retaining customers is incredibly simple: Over-the-top customer service! In order for your customers to love you, you have to love them first. If your customers are not the most important part of your business, you’re missing the only opportunity you really have to explode your business and boost […]