On Tuesday morning we pulled out of Reno with Bend, Oregon as our day’s destination.  But of course we just had to detour up to Lake Tahoe first. We headed up to Mt Rose.  Unlike me (type A’s don’t stop!), we stopped several  times at the viewpoints just to walk in the forest.  We crossed […]

Through my blog, I will share some entertaining stories from this trip.  On the day before we left I needed an air filter for my Mercedes SUV.  I swung into O’Reilly Auto Parts on Happy Valley.  It turns out there were two possible filters for my vehicle.  The young counterman asked if the vehicle was […]

Hi Folks, Last Wednesday morning I rebooted my HP laptop,  Instead of rebooting normally I got the dreaded black screen with the words “operating system not found”. Before panic set in, I restarted it a couple of more times.  Then I first called Microsoft where I ended up in India.  They had me repeat everything […]

Although it has to be said that the stress interview is the most harrowing of all for job candidates, for employers it can be a highly effective way to test the reactions and responses of applicants who are being interviewed for positions in which they are likely to face very challenging situations. Rather than just […]

Hi Folks, Here are some good tips about being in control of your emotions.  It may be a good article for you to post for your employees to read. Emotional Intelligence in the Workplace Having excellent academic qualifications, a high IQ and even great technical skills to enable you to carry out your role at […]

Hi Folks, This is Seth Godin’s blog post from this morning.  It is right on target so I want to share it with you. Selling vs. Inviting Selling is often misunderstood, largely by people who would be a lot more comfortable merely inviting. If I invite you to a wedding, or a party, or to […]

Hey Buddy, How About That Slang? Something else you need to do is to develop the ability to hear everything.  We have some slang used now in our society that can be offensive.   I walked into an automotive repair shop the other day in Phoenix to get a quote on having some air conditioning work […]

Below is the 2nd excerpt from the customer service chapter of my book.  Enjoy! You need to hire mystery shoppers.  When you hire mystery shoppers set, up the shop for exactly what you are concerned about, because you could be measuring product knowledge, you could be measuring the sales language, you could be measuring the […]

Excerpt from my book’s chapter on customer service as a marketing tactic. It does not matter! Be freaky about your attention to customer service.  Every detail matters. I will say it again (and again, and again, and again). It’s the most important thing you can do – particularly in light of the new economy.  You […]

Everyone loves a freebie, a fact that businesses have been using to their advantage since time immemorial.  Companies give away everything from free samples of their products and services to a whole host of other corporate gifts to entice the business of potential clients or to encourage repeat business. Of course, in order for any […]